We will always aim to deliver online orders within the allotted time frame from dispatch to shipping, however, we cannot promise an exact date of delivery at the time of purchase.
We shall always aim to inform our customers if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of a late delivery.
Before you confirm your order, please double-check the shipping details as we are unable to make changes once your order has been processed online.
Once your order is processed you will receive a confirmation email. This will be received by COB on the date of purchase. If your order is placed outside of standard operating hours (weekends, public holidays or after standard operating hours), the confirmation email will be delivered by COB the following business day.
The confirmation email will only confirm that your order has been processed and will not include an estimated time of delivery.
Our stock levels change frequently and there may be some garments only available online for a limited time. If the size you are after is not available online, simply contact our Customer Service team (02 4940 8382) or email firstname.lastname@example.org and they will do their best to track the right size down for you.
There may also be times where a garment purchased via our website is not available when we come to dispatch. In this case, we will do our best to source the garment from the supplier and email you about this within one working day of your order.
CLICK & COLLECT
All items are available for Click & Collect when specified at checkout. As all orders are picked from our retail shop at 767 Hunter Street, Newcastle West, NSW, 2302.
Items can only be collected with a copy of the online purchase receipt/order confirmation or valid photo ID matching the name on the order.
Items will usually be ready within 1-2 business days of the order being placed. An email will be sent to confirm when the order is ready to be collected.
Click & Collect orders will be held for 30 days from the date of order. Reasonable attempts will be made to contact the customer before items are returned to stock
Dispatch refers to when your garments leave our store. On the day of dispatch, you will receive an email confirming that your order has left our store. This email will contain your Australia Post Tracking Number, which can be used on the Australia Post Website. (click here to track)
- Orders can take between 1-2 business days to be dispatched.
- Orders are not dispatched over the weekend or New South Wales public holidays.
During heavy trading periods, there are times where we may need to source your garment order from across our network, which will delay dispatch. In this case our Customer Service team will contact you via email to inform you of any expected delay.
- All orders are dispatched from retail store in Newcastle.
- Please be aware, Dispatch period does not include standard shipping times.
Free for orders over $150
- Newcastle – expect delivery 1-3 Business Days from Dispatch.
- All other capital cities – delivery is between 3-5 Business Days from Dispatch.
- Regional Australia – allow a little longer, 5-7 Business Days from Dispatch.
Express shipping – $15
- Metropolitan Cities (Australia) – 1-2 Business Days from Dispatch.
- Regional Australia – 3-4 Business Days from Dispatch.
Click & Collect – FREE
You can track your Express parcels via the Australia Post website. As a registered customer, you will receive a tracking number in your dispatch confirmation email.
If your parcel has not arrived in the estimated time period, please refer to the Australia Post website to see if delivery of your parcel has been attempted. Rundle Tailoring cannot accept responsibility for delays, damages or loss of orders following handover to Australia Post.